Christmas and gifts
Ordering in time for Christmas, gift wrapping with a message, the Guirled gift card and returning a gift: your questions answered.
When should I order to receive my parcel before Christmas?
We dispatch the same day any order placed before 3 pm (Paris time), Monday to Friday. In the run-up to Christmas, the last order date is shown on our Christmas page. If time is short, there is always the gift card, sent by email within minutes.
Do you offer gift wrapping with a message?
Yes. The gift-wrap option is available on our fairy lights and LED candles: your product is wrapped and you can add a message, which we print and slip into the parcel. The price of the option is shown when you order.
How does the gift card work?
Choose an amount from €30 to €500, a design and your message on the Gift card page. It is emailed to the recipient, either as soon as you pay or on the date you choose, or you receive it as a PDF to give in person. The recipient enters the code in the promo code field in the basket.
How long is the gift card valid?
24 months from purchase (12 months for the €500 card). It can be used in several goes: if the order is less than its value, the balance is kept for a later purchase.
The recipient hasn't received the gift card. What should I do?
Ask them to check their spam folder first. You also receive a copy of the card yourself. Otherwise, write to us and we'll send it again.
What if the gift isn't right?
It can be returned within 30 days of the order being received, from the account of the person who bought it. See Returns and refunds.
Can't find your answer? Write to usFrequently asked questions