Returns and refunds

Yes. You have 30 days from receipt to send a product back and be refunded. This commitment comes on top of the statutory 14-day right of withdrawal. The product must come back complete and in its original condition (packaging, accessories, instructions) so that it can be sold again.

Log in to your account, open Order history, then the order details, and select the products you want to return. Once our team has approved the request, you receive the return slip by email to put inside the parcel. If you ordered without an account, write to us with your order number.

For an order over €20, Guirled covers the return cost within the European Union and from Switzerland. For returns from the United Kingdom, return postage is paid by the customer. It is also at your expense for products sold individually (ball, USB extension lead, light string on its own, USB adapter, remote control…), refurbished products and personalised products. Below €20, you can send the parcel back at your own cost or receive a UPS label, in which case €5 is deducted from the refund.

You are refunded within 14 days of our receiving your return, provided the product is in order. The refund goes back to the payment method used for the order.

The simplest way is to return the product for a refund and place a new order. An exchange is possible subject to availability: write to us to ask.

Yes, personalised fairy lights can be returned within the same period. Return postage is then at your expense.

No. A set of lights must be returned complete, in perfect working order and condition: you cannot send back only some balls or a single part.

Yes, within 30 days of the order being received. The return is requested from the account of the person who placed the order, and the refund goes to them.