Account, loyalty programme and referrals

No, you can order without one. An account is still useful: it lets you track your orders, find your invoices, request a return and collect loyalty points.

On the login page, click Forgot your password and enter your email address: you receive a link to create a new one. We never have access to your passwords.

You have the right to access, correct, object to the use of and erase your data. To exercise it, write to us.

Every euro spent on your items earns you 10 points, which is 5% of your purchases, from your very first order. 1,000 points are worth €5. Points become available on delivery and stay valid for 1 year; you turn them into a voucher from your account or your basket. You simply need to be logged in to your account when you order. Full details are on the Loyalty programme page.

It is our tier programme, based on your purchases over the last 24 months. Each tier brings a gift: a €5 voucher from €150 of purchases (Éclat), Mini LED string lights from €400 (Nova), an LED candle from €1,000 (Feu Stellaire) and Solar Festoon Lights 16 LED from €2,000 (Supernova). You claim your gifts from your account.

Invite someone from the Refer a friend page: they receive a €5 voucher as soon as they create their account, and you receive yours as soon as their first order is paid. Vouchers are valid for 1 year. Only someone who does not yet have an account can be referred.