Orders and payment

Add your products to the basket, enter your address, then choose your delivery and payment methods. You can order with or without a customer account. Once your order is placed, you receive a confirmation email with your order number.

You can pay by card, PayPal, Apple Pay or bank transfer. Payment is secure. Details are set out in section 4 of our terms and conditions.

You receive a confirmation email with your order number. If it doesn't arrive, check your spam folder. If it isn't there either, write to us and we'll check your order.

Yes, as long as the parcel hasn't left. Orders placed before 3 pm (Paris time) are dispatched the same day, so write to us as quickly as possible, quoting your order number. Once the parcel has been dispatched, you can still return it within 30 days.

In your account, under Order history. If you ordered without an account, find your order on the guest order tracking page using its reference and your email address, or write to us.

Enter your code in the promo code field in the basket before you confirm the order. The amount is deducted from the total.

Yes. Within the same range, the discount is applied automatically in the basket, with no code needed: 10% off from 2 products, 15% off from 3 and 20% off from 4. The basket shows the discount you've earned.

Yes: sign up to our newsletter and you receive a code for 10% off your first order.

Check that every field is filled in, that the postal address is correct and that the phone number is complete. Remember to tick the box accepting the terms and conditions before paying. If you're still stuck, write to us and describe what you see on screen.