Delivery and tracking

Any order placed before 3 pm (Paris time), Monday to Friday excluding French public holidays, is dispatched the same day. An order placed after 3 pm leaves on the next working day; an order placed on Friday evening or over the weekend leaves on Monday. Only pre-order products, or products shown with a specific lead time, leave later.

Once dispatched, delivery to the United Kingdom generally takes 3 to 6 working days. Delivery times to other countries may differ. These times are estimates: they can be longer during busy periods or if the carrier has a problem.

Parcels are delivered by UPS, and prices are shown in euros:

• United Kingdom: home delivery €9.50, free on orders of €99 or more;
• Ireland: UPS pick-up point €3.90 or home delivery €5.90, both free on orders of €59 or more; UPS Express €12.90, always charged.

Prices for every country are listed in section 5 of our terms and conditions and shown in the basket.

Delivery to the United Kingdom and Switzerland is free on orders of €99 or more. Within the European Union, pick-up point and standard home delivery are free on orders of €59 or more. The amount counted is the value of the products after discounts, excluding delivery. UPS Express is always charged.

We deliver to the United Kingdom, France, the countries of the European Union and Switzerland. Malta and Cyprus are served by UPS Express only. The list of countries and their prices is in section 5 of our terms and conditions.

Yes, in countries where UPS runs pick-up points: you choose your pick-up point during checkout and receive an email as soon as the parcel arrives there. For the United Kingdom, orders are delivered to your home.

You receive the tracking details by email, followed by the delivery date and time slot. Tracking is also available in your account under Order history, or on the guest order tracking page if you ordered without an account.

Orders delivered to the United Kingdom and Switzerland are invoiced without French VAT. On delivery, you may be asked to pay customs duties, the VAT of your country and the carrier's customs clearance fee: these charges are payable by you.

First check the UPS tracking you received by email. If the stated date has passed, write to us with your order number: we open an enquiry with the carrier and keep you informed.

Check your parcel when it arrives. If a product is damaged, missing or not the one you ordered, write to us within 14 days of delivery, with your order number and photos if possible. If the mistake is ours, we put it right at our expense.

A parcel that is refused, not collected from the pick-up point or sent to an incorrect address comes back to us. The cost of that return, equal to the original delivery charge, is then deducted from your refund. Please check your address carefully before confirming.