Warranty and customer service

Products bought on guirled.com carry a 3-year warranty, in addition to your statutory rights:

• Year 1: full cover, except for misuse. Batteries, solar panels, electronics and remote controls are covered; we pay for the return and for sending the product back to you;
• Year 2: design, manufacturing and electronic faults remain covered, but not consumables (remote batteries, rechargeable batteries, cotton balls). Water resistance is guaranteed for 2 years;
• Year 3: we cover design faults that make the product completely unusable.

Accidental breakage, a cut or over-stretched cable, a fall or any modification of the product are not covered. Details are in section 8 of our terms and conditions.

Write to us with your order number, a description of the problem and, if possible, photos or a short video. All after-sales service is handled in writing: we tell you the solution, whether a spare part, a repair or a replacement.

Yes. The Individual products section offers balls, the light string on its own, the USB adapter and the remote control; the Accessories section has extension leads, hooks and cable ties. The batteries of the Cube, the Pebble and the LED candle can also be replaced.

They are products that were returned to us within 30 days, or whose packaging was damaged in transit. Our team tests and checks them before putting them back on sale at a reduced price in the Refurbished products section. Each item is often a one-off. If you return one, postage is at your expense.

All user manuals can be downloaded as PDFs from the User manuals page, sorted by range. They are also available on each product page.

Use the contact form: it opens a request that our team follows through, and you can attach a photo. Orders, delivery, returns, warranty: all after-sales service is handled in writing.